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frequently asked questions
Find answers to common questions about our private airport shuttle and chauffeur services. If you need more information, contact us anytime—we’re available 24/7.
Booking & Reservations
You can book your ride through our website, by phone, text message, or email. Our team will confirm your reservation quickly.
Yes, once your booking is completed, we send a confirmation with all trip details via email or text message.
Yes, we provide your driver’s name, contact information, and vehicle details prior to pickup.
Yes, you can book a ride for someone else by providing the passenger’s name and contact details.
The driver will contact the passenger directly, and we can also arrange a meet & greet service with a name sign at the pickup location.
We recommend booking in advance, but we also accept last-minute and same-day bookings based on availability.
Airport Transportation
Yes, we provide transportation to and from all major airports including PHL, JFK, and Newark.
Yes, we monitor your flight in real time and adjust pickup times for delays or early arrivals.
Your driver will meet you at baggage claim or contact you with pickup instructions upon arrival.
Wait Time & Delays
We provide complimentary wait time for airport pickups. Additional wait time may apply after the grace period.
We monitor your flight and adjust your pickup time accordingly at no extra charge.
Vehicles & Luggage
We offer luxury sedans, SUVs, and Mercedes Sprinter vans.
Luggage capacity depends on the vehicle. SUVs and Sprinter vans can accommodate larger groups and extra luggage.
We can provide a larger vehicle to ensure a comfortable ride. Please let us know in advance.
Yes, car seats are available upon request.
Pricing & Payments
Pricing is based on distance, vehicle type, and service requested. We provide transparent, upfront pricing with no hidden fees.
Gratuity may be included depending on the service. Please confirm at the time of booking.
We accept major payment methods including credit cards and other secure options.
services
No, we provide a full range of transportation services including airport transfers, corporate travel, hourly chauffeur service, long-distance trips, medical transportation, and events.
Yes, we offer flexible hourly chauffeur service for meetings, events, and personal use.
Our hourly service requires a minimum of 3 hours per booking.
Yes, we provide long-distance transportation to cities such as New York, Washington, D.C., and other destinations.
Operating Hours
We operate 24 hours a day, 7 days a week to accommodate all travel schedules, including early morning and late-night rides.
Support & Changes
Yes, you can contact us to modify or cancel your reservation. Please reach out as early as possible.
We accept last-minute bookings based on availability. Call or text us for immediate assistance.
Still Have Questions?
Our team is available 24/7 to assist you with your transportation needs.